FAQ

Order:

How do I place my order?

First of all, visit our store at: https://paradisegadget.com

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

Can I change or cancel my order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

How do I cancel an order?

If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. Please request your cancellation within 12 hours of the time of purchase. 

Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

Shipping:

Do you shipping worldwide?

 Yes, we do shipping worldwide!

When will my order ship?

Orders are usually processed and shipped within 3 working days of purchase.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. 

Payments:

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment.

Why do I get redirected to only Paypal website to make payment?

After you click complete order, you will be redirected to Paypal where you can do a Paypal Guest Checkout, when you click "Pay with Debit or Credit Card" below.

With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card.

Paypal is just a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout.

If you have any other questions regarding the payment methods, or face any difficulty during payment, feel free to drop us a message on Facebook or email us at support@paradisegadget.com and we will assist you as quickly as possible!

Refunds:

What qualifies for a refund?

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at info@paradisegadget.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

Why haven't I received my refund?

Your refund may take some time before it is fully processed.  

If you have yet to receive your refund, take the following actions:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank

If you’ve done all of the above and still have not received your refund yet, please contact us at info@paradisegadget.com.